Start Health

Forms & Documents

General

How to File a Complaint
Change of Personal Information Form
Member Reimbursement Form
Authorization to Negotiate & Access Medical Bills
Return Mistaken Contribution Form
Member Electric Transfer of Funds Form
Medical Questionnaire

HSA & Investments

Distribution Excess HSA Contribution Form
HSA Letter of Medical Necessity
HSA Partial Transfer Form
HSA Closure Request Form
HSA Rollover Request Form
HSA Transfer Form
Instructions Upon Divorce
Mistaken HSA Distribution Form
HSA Instruction Upon Death
HSA Contribution Form
HSA Letter of Medical Necessity
HSA Reimbursement Form
HSA Transfer Form (Spanish)

Legal & Policy

Member Rights and Responsibilities
Request Accounting PHI Disclosures Form
Request to Amend PHI
Authorization to Disclose PHI
Official Accident Form
Official Disability Form
Policy
Privacy Notice Simplified
Privacy Notice
Beneficiary Designation Form
Affidavit of Next of Kin
CCPA Privacy Notice
HIPAA Notice
PHI Restriction Request Form
Immediate Family Member Treatment Form
Privacy Policy
Request Access PHI Form
Request Access PHI Form (Spanish)
Orange shield logo with white play symbol

Get Added Peace of Mind with Start Shield

While your Start Health benefits are designed to be in line with providers' cash rates, sometimes your Start Health benefit may not fully cover what your provider is willing to accept. That's where Start Shield comes in.

Start Shield is designed to work alongside your Start Health plan by helping address eligible amounts that remain when a provider's charges exceed your Start Health benefits.

If you receive a bill that's higher than your Start Health benefits:

  • Our team reviews the charges for accuracy.
  • We work directly with the provider to negotiate a lower price on your behalf.
  • If a significant balance remains after negotiation, Start Shield may provide additional financial assistance to help limit your out-of-pocket costs.

When does Start Shield apply?

Emergency Care

  • Automatically eligible for Start Shield assistance.

Planned Procedures

  • A Pre-Bill must be submitted before receiving care to be eligible for Start Shield consideration.
  • Whenever possible, planned care should be performed with a preferred provider.

Financial assistance is determined on a case-by-case basis in accordance with the Start Shield Terms of Service.

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